How can we help?

Set up your account and run your first store walk.

• Welcome to StoreAudit
  An overview of the StoreAudit platform, its core concepts, and how to navigate the app.
• Welcome to StoreScore
  An overview of the StoreScore platform, its core concepts, and how to navigate the app.
• Quick Start Guide
  Get up and running fast — create your first store, build a template, and conduct your first walk.
• Understanding Plans & Tiers
  Compare Starter, Pro, and Enterprise plans to understand which features are available at each tier.

Add stores, regions, departments, and verification options.

• Managing Stores
  Learn how to add, edit, and organize your store locations with regions, departments, and geolocation.
• Store Assignments
  Understand how to assign managers, evaluators, and regional managers to specific stores.

Conduct walks, score templates, and review results.

• Scoring Templates
  Create and customize scoring templates with sections, criteria, weights, and point values.
• Conducting a Walk
  A step-by-step guide to conducting an in-store evaluation from start to finish.
• Walk Results & Review
  Review completed walks, AI-generated summaries, scores, and manager acknowledgment.
• Scoring Drivers
  Use drivers to identify root causes when criteria score low during evaluations.
• SOP Documents
  Upload standard operating procedures and link them to scoring criteria for reference during walks.
• Self-Assessments
  Photo-based store self-checks with AI analysis, submitted by managers between formal evaluations.
• Department Evaluations
  AI-powered photo-based scoring of individual store departments.
• Quick Assessments
  Freeform photo capture with instant AI scoring for on-the-spot evaluations.
• Choosing the Right Evaluation Type
  Compare Store Walks, Department Evals, Self-Assessments, and Quick Assessments to pick the right tool for every situation.

Follow up on action items and corrective actions.

• Action Items
  Create, assign, and track follow-up tasks with photo resolution and a review/approve lifecycle.
• Corrective Actions
  Automated escalations for overdue evaluations and unacknowledged walks.
• Vendor Sharing
  Share walk results with external vendors via secure, expiring links with comment support.

Score trends, evaluator insights, and performance reports.

• Reports & Analytics
  Five report tabs covering scores, stores, sections, evaluators, and action item drivers.
• Goals & Benchmarking
  Set KPI targets for your stores and optionally compare against anonymous industry benchmarks.
• Email Digests
  Subscribe to weekly or monthly email reports summarizing your organization's evaluation activity.

AI summaries, photo analysis, and coaching suggestions.

• AI Walk Summaries
  Understand how AI-generated summaries are created after each walk evaluation.
• AI Photo Analysis & SOP Matching
  AI-powered photo scoring and automatic SOP compliance checking for walk photos.

Recurring schedules and reminder cadences.

• Evaluation Schedules
  Automate walk scheduling with recurring frequencies, reminders, and calendar integration.

Roles, permissions, and regional assignments.

• Team & Roles
  Understand the role hierarchy, permissions, and how to manage team members.

Leaderboards, challenges, and achievements.

• Leaderboards
  View store and evaluator rankings based on walk scores and performance.
• Challenges
  Create time-bound competitions between stores with section scoping and prizes.
• Achievements & Badges
  Earn badges and achievements for reaching evaluation milestones.

Manual data entry, CSV import, and external integrations.

• Data & Integrations
  Import data via CSV, enter data manually, and configure external integrations.

Organization profile, location verification, and preferences.

• Organization Settings
  Configure branding, location enforcement, verification radius, and other organization preferences.

Plans, payment methods, and invoices.

• Plans & Pricing
  Compare feature availability across Starter, Pro, and Enterprise plans.
• Billing Management
  Manage your subscription, view invoices, and upgrade or downgrade your plan.