Reports & Analytics

The Reports page provides comprehensive analytics organized into five tabs:

• Overview — high-level KPIs, score trends over time, and organization-wide metrics
• Store Deep Dive — individual store performance, score history, and comparisons
• Section Analysis — drill into scoring template sections to identify consistently strong or weak areas
• Evaluator Insights — compare evaluator scoring patterns and consistency
• Action Items & Drivers — track action item completion rates and top root cause drivers

All tabs support filtering by date range, store, region, and template. CSV exports are available for further analysis.

The Store Deep Dive tab lets you examine a single store's performance in detail:

• Score trend line with goal indicator
• Section-by-section breakdown over time
• Walk history with scores and evaluator names
• Comparison against regional and organization averages

The Section Analysis tab shows how each section of your scoring template performs across stores:

• Average score per section across all stores
• Identify sections that consistently score low organization-wide
• Compare section performance across regions

The Evaluator Insights tab helps you understand scoring patterns across your team:

• Average scores per evaluator
• Walk count and frequency per evaluator
• Score distribution to identify evaluators who may be scoring too leniently or strictly

The Action Items & Drivers tab provides insight into follow-up activity:

• Action item completion rates and aging
• Most common scoring drivers (root causes)
• Trends in driver frequency over time
• Breakdown by store and region