# Welcome to StoreScore

> An overview of the StoreScore platform, its core concepts, and how to navigate the app.

**Category:** Getting Started
**Source:** https://www.storeauditiq.com/help/welcome-to-storescore

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## Dashboard Overview

The **Dashboard** is your home base in StoreScore. It gives you a quick snapshot of your organization's evaluation activity, including recent walks, score trends, and outstanding action items.
- **Score summary** — see average scores across all stores
- **Recent activity** — latest walks, action items, and assessments
- **Quick actions** — start a new walk or view reports

Use the sidebar to navigate to any section of the app.

## Navigating the Platform

StoreScore is organized around a sidebar navigation grouped into sections that adapt to your role:
- **Operations** — Dashboard, Evaluations (Store Walks, Department Evals, Assessments, Schedules), and Stores
- **Follow-up** — Follow-ups (Action Items & Corrective Actions)
- **Insights** — Reports and Leaderboard
- **Configuration** (admin only) — Templates (Your Templates, Library, Assessments, Scoring Drivers, SOPs, Reference Images) and Departments
- **Organization** (admin only) — Team, Settings, Data & Integrations, and Billing
- **Help Center** — always available at the bottom

Your role determines which sections are visible. Admins and owners have access to all areas, while evaluators see a focused view of walks and stores.

## Key Concepts

Before you get started, here are the core concepts in StoreScore:
- **Walks** — in-store evaluations conducted using a scoring template
- **Scoring Templates** — customizable checklists with sections, criteria, and point values
- **Department Evaluations** — AI-powered photo-based scoring of individual departments
- **Self-Assessments** — template-based photo assessments with AI analysis
- **Quick Assessments** — freeform photo capture with instant AI scoring
- **Follow-ups** — action items and corrective actions created from walk findings
- **Drivers** — root cause categories assigned to low-scoring criteria
- **Vendor Sharing** — share walk results with external vendors via secure links